How long does delivery take? 

Most orders arrive within 10 days. We appreciate your patience

How do I contact you? 

Send us an email at info@venicejewels.store and our support team will get back to you as soon as possible

How do I track my order?

It's easy! all you need to do is to put in your email and order tracking number on our Track Order page and you will be able to keep track on your order. 

How do I change items in my order?

If you'd like to change your order, contact us as soon as possible. Although we can't promise anything as most of our items are processed immediately after you ordered. 

We will do our best to accommodate your request. 

How secure is my personal information? 

When you purchase at Venice, we keep a record your personal information which is covered by our privacy policy and is held in the strictest of confidence. All information submitted via our website is secure and private. We also never store credit card data so you're even safer.

How safe is this site?

It is completely safe to shop at Venice with PayPal / credit or debit card. We also offer Amazon pay and Google pay as a payment method. 

Your details are encrypted using 256-bit Secure Sockets Layer (SSL) encryption using Shopify's security partnership with Geotrust. 

Once your order has been processed securely online, we do not keep any record of your credit card details. We are happy to answer any question you have regarding online security.